Terms

These terms apply to every engagement of BizzKitt B.V. (Chamber of Commerce 42149345, Rotterdam), for businesses only. 1. Service. BizzKitt sets up AI solutions that do the work described in the proposal, on the channels and in the applications you connect, and builds your own portal alongside. Results involving an external action or an outgoing message outside an ongoing conversation are drafts until you approve them, unless you switch a task to automatic. You remain responsible for the instructions, knowledge and approvals you give. 2. Analysis and proposal. The analysis is free and does not commit you to anything. Based on the analysis you receive a proposal with two fixed amounts: a one-off fee for the setup and build and a monthly fee for the management, excluding VAT. The proposal states which processes and connections are included, which bundle of requests per month the management covers and how long it is valid. The engagement is concluded by your go-ahead on the proposal; you then receive an order confirmation. 3. Price and payment. Half of the setup fee is due on go-ahead, the other half on delivery; management is paid monthly in advance, from delivery. Payment within fourteen days of the invoice date. If structurally more requests come in than the bundle in the proposal, we agree a larger bundle; nothing is ever invoiced without your request. Not included: what others charge you, such as Meta's message costs for WhatsApp, the costs of your phone number and subscriptions to your own software. 4. Delivery and guarantee. The setup usually takes two to four weeks after your go-ahead. On delivery we agree what the solutions do and what good looks like; after that we follow along for two weeks. If after delivery it does not do what the proposal agreed, you report this within 30 days of delivery with an example of what went wrong. If we do not fix it within ten working days, you get the paid setup fee back and the engagement ends. Third-party costs are not refunded. 5. Term and cancellation. Management runs monthly and can be cancelled at any time with effect from the end of the current month. After the end you take your data with you; the connections are disconnected and the portal is deleted after thirty days. 6. Your obligations. You use the service for your own business, provide correct information and instructions, hold the rights to the data you connect, inform your customers where the law requires it and do not use the service for unlawful, misleading or harmful purposes. Connections with Meta, Google, Microsoft and other providers are subject to their terms. 7. Availability and support. We aim for continuous availability but cannot guarantee it; maintenance and supplier outages can occur. Support via your portal and hello@bizzkitt.ai on working days, with a response within one working day. 8. Liability. Our total liability per calendar year is limited to the amount you paid for management in the three months before the event. We are not liable for indirect damage, lost profit or actions you approved or switched to automatic. Nothing limits liability for intent or gross negligence. 9. Data. The privacy statement and the data processing agreement form part of these terms. 10. Changes. We may change these terms with 30 days' notice by email; if you do not agree, you can cancel the management before the change takes effect. 11. Law. Dutch law applies; disputes are submitted to the competent court in Rotterdam.